Return & Refund Policy
At Brimble’s Mercantile, we want you to be happy with the treasures you find with us. Because trading cards and collectibles can fluctuate in value and condition is an important part of their value, some items are subject to special return restrictions.
Trading Card Singles
All card conditions are listed as accurately as possible at the time of sale.
Returns of trading card singles are generally accepted only when an item arrives damaged, the incorrect item was received, or the item materially differs from its listing.
If there is an issue with your order, please contact us within 7 days of delivery and include your order number and clear photos of the item and packaging.
Cards must remain in the condition in which they were received. Cards that have been played, altered, damaged after delivery, or otherwise changed from their original condition are not eligible for return.
Sealed Products
For the protection of collectors and the integrity of our inventory, opened trading card products are not eligible for return.
Unopened products may be eligible for return within 14 days of delivery provided they remain factory sealed and in their original condition. Return shipping costs are the responsibility of the buyer unless the item was incorrect or arrived damaged due to an error on our part.
Collectibles & Other Merchandise
Eligible non-card merchandise may be returned within 14 days of delivery in its original, unused condition and packaging.
Certain limited-edition, clearance, final-sale, personalized, or otherwise designated items may not be returnable. Any such restrictions will be noted on the product listing.
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If your order is damaged in transit, contains the wrong item, or has another issue, contact us within 7 days of delivery with your order number and photographs of the item, packaging, and shipping materials.
We'll review the issue and work with you toward an appropriate resolution, which may include a replacement, refund, or other remedy depending on the circumstances.
Please retain all original packaging until the claim has been resolved.
Refunds
Approved refunds will be issued to the original payment method after the returned item has been received and inspected, unless otherwise agreed.
Original shipping charges are generally non-refundable unless the return resulted from an error by Brimble’s Mercantile.
Processing times after a refund is issued may vary depending on your bank or payment provider.
Order Cancellation Policy
We begin preparing orders as quickly as possible.
If you need to cancel an order, please contact us as soon as possible. We will make reasonable efforts to accommodate cancellation requests, but orders that have already been packed, processed, or shipped may not be eligible for cancellation.
We reserve the right to cancel and refund an order due to inventory errors, listing errors, suspected fraud, payment issues, or other circumstances that prevent us from reasonably fulfilling the order.
Shipping Policy
Orders from Brimble’s Mercantile are carefully packaged to help protect your cards and collectibles during their journey.
Estimated processing and delivery times are estimates and are not guaranteed unless specifically stated otherwise.
Once an order has been transferred to the shipping carrier, delays caused by the carrier, weather, incorrect addresses, or other circumstances outside our control may affect delivery.
Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us immediately if you notice an error.
Tracking will be provided when available for the selected shipping method.
Card Condition Policy
We take card condition seriously and make reasonable efforts to accurately represent the condition of every card we sell.
Trading cards may have minor manufacturing variations or imperfections consistent with their stated condition.
Where applicable, cards will be categorized using commonly recognized trading-card condition standards.
Photos provided in a listing may depict the actual card or may be representative imagery. If a listing contains photographs identified as the actual card, those photographs form part of the item's condition description.
If condition is especially important to your purchase, please review the listing carefully before ordering.
Pricing Policy
Trading card and collectible prices can change frequently based on market conditions, availability, and demand.
Prices displayed on Brimble’s Mercantile are subject to change without notice prior to purchase. Once an order has been successfully placed, subsequent changes in the market value of an item do not qualify the order for a price adjustment or partial refund.
Obvious pricing, inventory, or listing errors may result in an order being canceled and refunded.
Lost or Missing Packages
If tracking indicates that your package is still in transit beyond the expected delivery window, please contact us so we can help determine the appropriate next steps.
If tracking shows an order as delivered but you cannot locate it, please first check around the delivery location and with household members or neighbors who may have accepted the package.
Depending on the shipping method and circumstances, we may need to work with the carrier before determining whether a replacement or refund is appropriate.
A Note From Brimble ♡
We’re collectors too, and we know how exciting it is when a card you've been waiting for finally arrives.
Every order is handled with care, and if something genuinely goes wrong, we want to know about it. Please reach out and give us the opportunity to make it right.
Christie & Cameron
Brimble’s Mercantile